Deliveries
For Pre-Release Products
Orders will be fulfilled in the order they are received only after the stated release date.
For Common Products
When an order is placed and paid for it is tagged ‘Processing’. We will make our best effort to fulfill your order as quickly as possible – usually within 24 hours. We will email your tracking code from our shipping partner after it’s dispatched.
Sometimes, when an order is placed over phone or otherwise not paid for immediately, it will be marked as “Awaiting Payment”. Orders awaiting payment will be marked as ‘Processing’ and go through the regular process after payment is made. Contact us for assistance with payments.
Return Policy
You may return a product for refund, store credit, or exchange (if due to an error on our part) within 30 days of the order shipment date. (The order shipment date and order notification are provided to you by email). All returns must be first authorized by email.
If we shipped you the wrong product, or it arrived defective or damaged
We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable.
If you ordered the wrong item, wrong size, or simply changed your mind
We will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in “as-new” condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.
When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. Some products may also be assessed a 15% restocking fee – please ask if you are unsure. Additional restrictions may apply, please contact us for more information.
Some things to note for this type of return:
- You will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels.
- Opened software and video games cannot be returned for refund or store credit.
Making a Return
- Contact us by email or phone to request a return.
- We’ll authorize your return and you’ll receive the address to the best of our processing warehouses.
- Pack your item just as you received it, with all pieces and manuals included.
- Take your package to a local Post Office, Fedex/Kinkos or UPS store for shipping.
- After your package arrives, your credit card or Paypal account will be credited for the purchase price of the goods
